J3 3pm takes our responsibility to protect every member's personal data seriously. This document transparently explains how we collect, use, store, and protect your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
We built this privacy policy on six core principles that form the backbone of how we handle your personal data.
We are transparent with you about what data we collect and for what purpose. There is no hidden data collection or agenda beyond what is openly stated in this policy.
All data transmitted between your device and j3 3pm servers is protected with 256-bit SSL encryption. Sensitive data such as financial details and personal identification information is stored in encrypted format.
You have the right to access, amend, transfer, or request deletion of your personal data at any time. All requests are processed within 14 business days.
Your data is stored in ISO 27001-certified data centres with multi-layered access controls, 24/7 monitoring, and automated backup procedures to ensure data availability and integrity.
Your data is used solely for purposes you have consented to — including account management, payment processing, and service improvements. We do not sell your data to third parties.
In the event of a data breach, j3 3pm is committed to notifying the relevant authorities and affected members within 72 hours, in line with international data protection best practices.
J3 3pm ("we", "Platform") is an online betting platform operator dedicated to providing a safe, fair, and enjoyable gaming experience to members in Malaysia. As part of our commitment to trust and transparency, we have established this Privacy Policy to clearly explain how we handle your personal data.
This Privacy Policy applies to all personal data we collect through the j33 .pro website, the j3 3pm mobile app, and any of our official communication channels. By using j3 3pm services, you agree to the collection and use of information as described in this document.
We fully comply with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA) and continually strive to meet or exceed international data protection standards. This policy should be read together with Terms and Conditions as well as Responsible Gaming Policy us.
If you do not understand any part of this policy, you are welcome to contact the j3 3pm customer support team via live chat before using our platform.
J3 3pm only collects personal data that is strictly necessary to provide you with high-quality services. The data we collect can be categorised into several key categories:
j3 3pm never stores credit card or debit card information directly. All card payments are processed by PCI-DSS certified third-party payment providers.
Summary of Data Collected:
| Data Category | Example | Requirements |
|---|---|---|
| Identity Verification | Name, MyKad, date of birth | Mandatory (KYC) |
| Contact | Email, phone number | Mandatory |
| Financial | Bank account number | Mandatory (withdrawal) |
| Technical | IP address, activity logs | Automatic |
| Cookies | Session, language preferences | Manageable |
Your personal data is collected through various channels throughout your interactions with j3 3pm:
When you register a new account on j3 3pm, you are required to complete a registration form containing basic information such as your name, email, and phone number. This information is collected directly from you and stored securely in our system.
To meet anti-money laundering (AML) compliance requirements, j3 3pm conducts a KYC (Know Your Customer) process. You are required to submit a valid copy of your identification document before any withdrawal is processed. Documents are securely uploaded via an encrypted portal and stored under strict security procedures.
When you use the j3 3pm platform — whether to play slots, join Live Casino, place sports bets, or access any other service — our system automatically records activity data including transactions, game preferences, and session times for security and service improvement purposes.
When you contact the j3 3pm customer support team via live chat or email, conversation records are retained to ensure service continuity and staff training purposes. These records are not shared with external parties.
J3 3pm uses collected personal data solely for legitimate and transparent purposes. We do not use your data for any other purpose without obtaining your consent beforehand. The following are the primary purposes for which data is used:
j3 3pm does not use your personal data for aggressive profiling for third-party advertising purposes. Any marketing communications from us are based on your consent and can be opted out of at any time.
J3 3pm takes a very strict approach to data sharing. We do not sell, rent, or transfer your personal data to third parties for their own commercial purposes. However, in certain limited situations, we may need to share data with the following parties:
Minimal transaction information is shared with certified payment providers (FPX, TNG, GrabPay, USDT processors) solely to process your deposits and withdrawals. All such providers are bound by strict confidentiality agreements with j3 3pm.
J3 3pm complies with all lawful directives from Malaysian authorities, including Bank Negara Malaysia, the Financial Intelligence Unit (FIU), and other law enforcement agencies. Data will only be disclosed when required by law or court order.
We engage certified cloud infrastructure providers and technical service providers who process data on our behalf under strict data processing agreement terms. All such providers are required to comply with security standards equal to or higher than our own.
Limited game data may be shared with game software providers (such as slot or Live Casino providers) for technical and dispute resolution purposes only. Directly identifiable personal data is not shared with game providers.
All third parties working with j3 3pm are required to sign a comprehensive data protection agreement and are subject to periodic security audits. We do not permit any third party to use your data for their own purposes.
The security of your personal data is j3 3pm's highest priority. We implement multiple layers of technical and organisational protection to keep your data safe at all times:
While we take all reasonable steps to protect your data, no system can guarantee absolute security. In the event of a data breach that may affect your rights and freedoms, j3 3pm is committed to notifying you within the timeframe required by law.
J3 3pm only retains your personal data for as long as necessary to fulfil the purposes stated in this policy or as required by Malaysian law. The following are our data retention period guidelines:
| Data Type | Retention Period | Justification |
|---|---|---|
| Active account data | Throughout the active account period | Service management |
| Financial transaction records | 7 years after transaction | AML legal requirements |
| KYC documents | 5 years after account closure | PDPA & AML Compliance |
| Support communication logs | 2 years | Dispute resolution |
| Technical data & logs | 90 days | Security & troubleshooting |
| Non-essential cookie data | 30 days | User preferences |
Upon expiry of the retention period, data will be permanently deleted or converted into anonymised form that can no longer be linked to any specific individual.
J3 3pm uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website. The following are the categories of cookies we use:
These cookies are strictly necessary for the core functions of the j3 3pm platform, including login authentication, session security, and basic preference management. Essential cookies cannot be disabled without affecting platform functionality.
We use analytics cookies to understand how members interact with our platform — which pages are visited most, how long sessions last, and common navigation paths. This information is collected in aggregate and does not identify individuals.
These cookies store your preferences such as preferred language, display settings, and saved login information (if you choose "Remember Me"). Disabling these cookies may affect the usability of the platform.
You can manage or disable cookies through your browser settings. All major browsers (Chrome, Firefox, Safari, Edge) provide options to accept, reject, or delete cookies. Please refer to your browser's help documentation for detailed instructions.
Disabling all cookies may cause some j3 3pm features to stop working correctly, including the possibility of being unable to log in to your account.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by j3 3pm:
To exercise any of the above rights, please contact the j3 3pm Data Protection Officer via email at [email protected] or via live chat on the platform. All requests will be processed within 14 business days.
j3 3pm does not charge fees to process requests related to your data protection rights under normal circumstances. We are committed to responding to every valid request promptly and professionally.
J3 3pm is a platform restricted to users aged 18 and above. We do not intentionally collect or store personal data from individuals under the age of 18. Our registration system is designed to reject applications from those who do not meet the minimum age requirement.
Should we discover that we have inadvertently collected personal data from an individual under the age of 18, we will immediately take the following steps:
If you believe a minor has registered on j3 3pm, please contact us immediately at [email protected] so that we may take the appropriate action.
J3 3pm reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements in how we protect your data. We will notify you of any material changes via:
Continued use of j3 3pm services after the effective date of any amendment constitutes your acceptance of the revised terms. We recommend reviewing this page periodically. If you disagree with any amendment, please stop using the platform and close your account.
If you have any questions, concerns, or complaints regarding how j3 3pm handles your personal data, we encourage you to contact us through the following official channels:
If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP), the regulatory body for PDPA in Malaysia.
All privacy-related complaints will be acknowledged within 2 business days and resolved within 14 business days. More complex cases may require additional time, and we will keep you informed of progress on a regular basis.